Customer service

Should you have any questions or you seek additional information feel free to contact us. We will be happy to assist you and provide you with a right information

Contact us

Send us an e-mail

We can handle most of your inquieries in request via e-mail. Send us your question and we we'll get back to you within couple of hours

Give us a call

Our customer service phone support is available weekdays from 8-20, and on weekends 10-18.

Call us on +385 21 542 233

Help

FAQ: Find an answer to some of the most frequent questions asked by our clients
How to book? Reservation steps explained in detail
Payment options ind out more about available payment options

My Galileo

In My Galileo, you are able to setup your basic traveling preferences, track status of your reservation and even create a shortlist of interesting travel offers

Account information: Basic account settings
Travelers: List of travelers associated with your account
Password settings: Set/reset you password
Reservations: Existing reservations
My choice: Shortlist of interesting travel offers

Security and privacy

Terms of use

Service

Travel with confidence: Check why it is safe to travel with Galileo
Inspected by Galileo: Accommodation personally inspected by our agents
Buest price guarantee: We guarantee the best possible price
Travel insurance: More about cancellation insurance and travel insurance
About Galileo: Learn more interesting facts about Galileo

Special requests

Group travel
Travel with a pet
Special inquiry